General Terms of Sale

These General Terms of Sale ("GTS") govern the contractual relationship between VARDA ("the Provider") and any professional client ("the Client") subscribing to the services offered on the vardaprotect.com platform.

VARDA is an online reputation management SaaS platform specializing in Google Business Profile review analysis, detection of violations of Google policies and French law, and assistance with the removal of non-compliant reviews.

The Protection subscription is concluded for an indefinite period, with monthly billing. The Client may terminate at any time, with termination taking effect at the end of the current monthly period.

The VARDA Action Audit is a one-time service. Once the report is delivered, the service is considered performed.

The Provider reserves the right to suspend or terminate access to the service in the event of the Client's breach of these GTS, fraud, or misuse of the service.

The Provider undertakes to:

• Provide continuous access to the VARDA platform (subject to scheduled maintenance)
• Perform AI analyses with diligence and according to industry standards
• Process the Client's data in compliance with GDPR and the privacy policy
• Inform the Client of any scheduled service interruption within a reasonable timeframe

The Client undertakes to:

• Provide accurate and up-to-date information during registration
• Use the service only for removal requests of reviews that the Client genuinely believes violate Google's policies
• Not use the service to remove legitimate negative reviews
• Maintain a valid payment method associated with their account
• Comply with Google Business Profile's terms of service

The VARDA platform, its source code, AI algorithms, visual identity, content, and databases are the exclusive property of the Provider and are protected by intellectual property law.

AI-generated analyses and legal arguments are made available to the Client for their intended purpose (review removal requests). The Client may not resell, redistribute, or use them for independent commercial purposes.

The processing of personal data is described in our Privacy Policy, available at vardaprotect.com/privacy.

By using VARDA, the Client consents to the processing of their data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

The Provider is bound by an obligation of means. The Provider shall not be held liable for:

• Google's decisions regarding the removal or retention of reviews
• Inaccuracies in AI analyses (false positives or false negatives)
• Indirect damages, loss of revenue, loss of clientele, or damage to reputation
• Service interruptions caused by third parties (Google, Stripe, hosting providers)

The Provider's total liability is limited to the amounts actually paid by the Client during the 12 months preceding the triggering event.

The Provider shall not be held liable for the non-performance of its obligations in the event of force majeure as defined by Article 1218 of the French Civil Code, including but not limited to: natural disasters, network outages, unilateral changes to Google APIs or policies, cyberattacks, or government decisions.

These GTS are governed by French law. Any dispute relating to their interpretation or performance shall fall under the exclusive jurisdiction of the Commercial Court of Paris.

Prior to any legal action, the parties undertake to seek an amicable resolution within 60 days of the dispute notification.